Troubleshooting Your Ps4

If your PS4™ console is having technical issues, or you just want to reset it to its factory settings, this guide will show you how.

If your problem isn’t covered here, or in our PlayStation 4 Has Stopped Working Troubleshooting Guide, then try resetting your PS4 console.

Before You Begin:

-Back up your PS4 Settings, Trophies, and Saved Data.

-Deactivate any PlayStationPlus memberships on the account.

-Unplug any external storage devices connected to the PS4.

Basic Troubleshooting

If your PlayStation 4 is having issues, it’s a good idea to try some basic troubleshooting first. This can help resolve most common problems without having to contact customer support or open up your console. In this article, we’ll walk you through some basic troubleshooting steps for your PS4.

Check the power supply

If your PS4™ console won’t turn on, first check the power supply. The light should be white on the power supply and not blinking.

If the power supply is blinking, it could be because it is incorrectly connected to the electrical outlet or there may be an issue with the power supply. Try connecting it to a different outlet or replacing the power supply.

Check the HDMI connection

If you see a black screen when you try to connect your PS4 to your TV, it might be due to a problem with the HDMI connection.

Here are some things to try:

– Make sure that the HDMI cable is firmly plugged into the PS4 and the TV.

– Try a different HDMI cable. If you don’t have another cable, you can buy one from a store or online.

– Try plugging the HDMI cable into a different HDMI port on your TV.

– If your TV has more than one HDMI input, make sure that you’ve selected the right input.

Check for loose cables

One of the most common reasons your PS4™ might not turn on is because of a loose power cord connection. Check all the cables that connect your PS4™ to the TV and make sure they’re properly plugged in. Also, check to see if the power cord needs to be replaced. If you’re using a power strip or surge protector, make sure it’s turned on and that the light is green.

Advanced Troubleshooting

If your Playstation 4 is having major issues, it may be necessary to reset it to factory settings. This will delete all of your data and settings, so be sure to back up everything important before beginning. Follow this guide to factory reset your PS4.

How do you reset a ps4

If your PS4 is having issues and you can’t seem to fix them, restarting the console in Safe Mode may be your best bet. Safe Mode is designed to help you fix issues with your PS4 without losing any of your saved data.

To enter Safe Mode, turn off your PS4 using the power button on the front of the console. Once it’s off, press and hold the power button until you hear a beep. This will take about 7 seconds. After you hear the second beep, release the power button and connect your DualShock 4 controller to the PS4 using a USB cable.

Once your controller is connected, press and hold the PS button on the controller until you see a menu pop up on the screen. Select “Initialize PS4 (Reinstall System Software)” from this menu and follow the prompts to reinstall your PS4’s system software. Once this is done, your PS4 will restart and you can start using it again.

Initialize the PS4

Before trying any of the other troubleshooting steps, you should first try initializing your PS4. This will reset your system back to factory defaults, but it will not delete any saves or user data. To initialize your PS4:

1.Turn off the PS4 by holding down the power button for at least 7 seconds until you hear a second beep.

2.Press and hold the power button again to turn on the PS4.

3.On the initial startup screen, select Initialize PS4 (Reinstall System Software).

4.Follow the prompts to complete the initialization process.


We hope this article was helpful in teaching you how to reset your PS4. If your problem persists, please reach out to PlayStation customer support for further assistance.